Desktop Informant Minimum System Requirements

Desktop Informant requires MacOS 10.14 or better

How to add a sync account

Tap on the Informant menu and select "Add Sync Account".  

How often does Informant Synchronize?

Mac Events/Reminders If you are using Mac Events and Reminders, Informant gets notified whenever OS X syncs and we update our views within...

Mac events/reminders vs Informant events/tasks

Mac events and reminders are those that are managed and synced by OS X. For example your iCloud or Exchange events and tasks are available s...

Exchange/Outlook Support

Using OS X's native Exchange support, Desktop Informant can access your calendar and tasks. Make sure to turn the Mac Events/Reminders on so...

Backup

Desktop Informant automatically backs up your database daily. You can make new backups, restore a backup,  share them, or delete t...

I'm using my Informant Sync login credentials but I cannot login to purchase the desktop Informant

The system that allows you to purchase/download the desktop Informant is a standalone system.  You will need to create a new account th...

What are the licensing restrictions for Informant Desktop?

We believe that licensing should be fair, simple, and easy to understand. With that in mind we have designed a license system that gives you...

What is the task "inbox" used for?

The definition/purpose of the inbox is intended to be what David Allen describes in “Getting Things Done”:  a quick place to colle...

How do I set 24-hour mode?

Informant uses the system locale to determine how to format date and time. OS X has two different areas to set your 24-hour clock format: Th...

How do I start fresh?

In order to start fresh with Informant for OS X, you must follow the steps below in order:Open Informant and then hold down the OPTION key a...

Informant Will Not Keep My Registration Code

The solution for this concern is a two part set of steps. First- Manually enter your code and tap the registration button, then go to anot...

macOS Informant Dark Mode Why do I have to manually set the colors?

In the macOS version of Pocket Informant the calendar colors and the weekday/weekend colors are customizeable. This feature allows users to...

Error message - This account cannot start syncing because it is not yet authenticated.

This is a sign that you have denied informant access to Keychain.  To resolve this please do the following in order.1. Delete the ...

How do I bring up Map View on MacOS?

In order to bring up the Map View in your MacOS Informant, Hover your cursor over the event that has the location attached and tap your spac...

How do I set work hours in MacOS Informant?

To set your work hours on your MacOS Informant calendar, you can go into your Informant Preferences>Calendars. From here, select Settings...