Update - as of 9a PT Nov 5, 5.85 has been accepted and is now available in the App Store. If you have recently updated to 5.84 and have been locked out of the app, please update to 5.85. If it isn’t immediately unlocked tap on Settings > Restore In-App Purchases and restart the app.

We are aware of an issue with IAP receipts not being acknowledged in the most recent 5.84 release and therefore locking out some users from the app. We have paused the release and are getting a fix out now (7a PT Nov 3), and will release that as soon as Apple approves the submission. We apologize for the inconvenience and in the meantime support will help with manually resolving this issue for users. Please open a case and send them the following info:

Informant Sync email
A screenshot of the purchase confirmation

Edit - As of 5a PT Nov 4 we are still waiting for Apple to approve the release we submitted yesterday. As a temporary fix you can install the 5.84 beta and it will unlock the app. https://testflight.apple.com/join/h1WB27ar You will still need to contact support to fix the account issue, though.

Thank you for your patience as we work to resolve this issue.